FAQ e-Learning

Frequently Asked Questions - FAQ


I have never received my credentials

Please notice that after the submission of Pre-enrolment forms, the correspondent National Contact Point will review the applications and validate those which match the selection criteria for each e-Learning Course.

Applicants for whom the Pre-enrolment form/s have been validated for one or more e-Learning Courses will receive an automated email at the time of the validation with the subject: "BTSF ACADEMY - Pre-enrolmet Validation". The BTSF Team collects all validated applications received from the previous Friday (or the last working day of the week according to the Belgian calendar) from 00:00 AM until 11:59 PM (both CET) of the following Thursday. Therefore validations processed on Fridays are included in the next enrolment date.

If you still have not received your credentials once this process has been resumed, it is possible that the automated message sent by the system at the time of you registration might have been filtered. Please be so kind to check you spam folder before requesting access support. For validated participants it is also possible to retrieve a new password automatically by clicking on the link "Forgotten your username or password?" in the Log in screen. Please use the official email address used to submit a Pre-enrolment Online form in your application.

I forgot my username and/or password

In order to reset your password, please submit your username or your email address (the one provided in the enrollment form) on the following link: https://better-training-for-safer-food.ec.europa.eu/training/login/forgot_password.php.

You will receive an email describing instructions on how to get access again.

My username and/or password doesn’t/don’t work

Are you trying to access through the button "Login" placed at the top right corner of the home page?

Please, write your username and your password paying attention to the characters (without spaces), the digit(s), the lower case letter(s), the upper case letter(s), the punctuation marks.


Locked - I cannot proceed with the next screen/unit.

Please note that the Section/Unit could be subject to specific completion rules. For more information, refer to the Student Guide.

In each e-Learning Course, the submission of the Pre-Test is required to access the Module, which needs to be reviewed fully to access the Post-Test. If the Post-Test is submitted with 75% of correct answers the Survey (Satisfaction Questionnaire) becomes available. Once it is filled in and submitted, the Diploma (completion Certificate) will be accessible for download.
Within the Modules, In general terms, the screens in the e-Learning Modules are composed by several resources (i.e. tabs, boxes, quizzes, etc). Please open and complete all the available resources shown on each screen to proceed.

IMPORTANT! Remember that to navigate to the next Unit you have to use the TOC menu. Note that once the last screen of a Unit has been reached, the "Next" arrow in the Playback Controls will not open the following Unit. Please refer to the image below for reference.

TOC Menu


I failed the Post-Test: could I have another chance to re-take the Post-Test?

Under the conditions for the Post-Test completion in the BTSF ACADEMY, three attempts are allowed. If you find it hard to obtain the passing grade required for the questionnaire, please review the contents of the Module before trying to submit the Post-Test again.

Enrolment period

Deadline / I cannot finish the course by the deadline. Could I have some extra days?

The BTSF ACADEMY has updated the attendance conditions in 2018: access to the e-Learning Courses can be extended on request, by informing HaDEA-BTSF-ACADEMY-SUPPORT@ec.europa.eu or enrolment@btsfacademy.eu.

The correspondent National Contact Points will be informed of extensions.

Please notice that the average required time for completion ranges from 6 to 9 hours. Keep this in mind when submitting your applications, in order to organise your schedule accordingly.


Is it possible to print the content of the course?

It’s possible to print the content of the course. You can download the printable version of each unit and save it (as file .pdf) on your computer, clicking on the button "Print".

How to print the e-learning module?

Last modified: Tuesday, 2 August 2022, 5:44 PM